Refund and Returns Policy

Terms and Conditions

Acceptance

By placing an order on this site, you accept and agree to abide by all these terms and conditions.

Prices All prices quoted are in £ GBP

Delivery

Delivery times stated are approximate, but we endeavour to dispatch orders within the stated times. Shipping options and turnarounds are stated in terms of working days (Mon-Fri 9am – 4.30pm, excluding Bank Holidays). It is the customer’s responsibility to make sure that all contact details, including the delivery address, are correct and that the customer is able to accept the delivery at the address given. Orders which are returned to us due to the customer not being able to accept delivery at the given address will be subject to another delivery cost to be borne by the customer. Very occasionally delays occur which are outside our control. We cannot be held responsible for courier delays after orders have left us. Orders paid for by Bacs or Stripe can only be delivered to the confirmed address provided to us by you

Order Amendments

By placing a confirmed order, the customer accepts that the order is final. We will try to accommodate order changes or cancellation requests, but cannot guarantee it will be possible.

Artwork

By sending artwork to GRACES PRINTING, the customer confirms that they have permission to use the artwork, and that it doesn’t contravene any copyrights, trademarks or other licences. It is the customer’s responsibility to ensure that artwork sent is of high enough quality and resolution to be printed at the size requested. We will not be responsible for poor printing results when low quality artwork has been provided. If you’re unsure whether your artwork is high enough resolution, please contact us before placing an order. We will print images as they are uploaded, and will not make any changes (e.g. remove background) unless agreed by email. If you have vector files for your artwork (PDF), please add a note at the checkout stage, and email the file(s) to us at info@gracesprinting.co.uk.

Garments

Garments offered on the site are subject to availability. In some cases, due to garments being out of stock, it may be necessary to substitute them for an alternative. Our main clothing brands are Uneek, Fruit of the Loom, Gildan & AWDis. Alternative garments will be of at least an equivalent quality as the original chosen garment, and we will try to notify the customer of any necessary garment change when time allows. Garment sizes given on the site are provided by the manufacturer. They are reasonably accurate and ‘industry standard’, but are given as a guide only. We are unable to refund or exchange orders where an incorrect size has been ordered. Garment images are for illustrative purposes only, and may not accurately represent the actual garment due to limitations of the web display processes, particularly in relation to garment colours. If garment or print colour is critical, please contact us before placing an order.

Garment Care

Wash garments on a cool 30 degree wash, inside out, and always iron the garment inside out. Also, do not tumble dry or dry clean any printed garments.

Claims

Claims arising from damages, delay or partial loss in transit must be made via email so as to reach us within 5 working days of delivery. All claims with regard to the quality or quantity of the goods must be made via email so as to reach us within 5 working days of receipt of goods, or such goods shall be deemed to comply with the terms of the contract. Claims in respect of non-delivery must be made so as to reach us within 15 working days from placement of order.

Liability

To the fullest extent permitted by law, neither GRACES PRINTING nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.

Returns

Our Returns Policy We endeavour to provide all the information you require to make a well informed purchasing decision. However, if you wish to exchange or have refunded an unused product that is without fault please return, within 10 days of purchase, to:

Graces Printing
11 Remenham Hill
Remenham
Henely on Thames
RG9 3EE

Refund

A refund of the cost of the goods purchased will be made. Postage will not be refunded. Should the goods supplied be faulty return within 10 days of purchase along with explanation of fault. Where it is agreed that goods are faulty a full refund of cost of goods and postage paid will be made. Personalised items will only be eligible for a refund or exchange if the garment itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations.

Design your own products. As these are custom designed for you, refunds cannot be made where your instructions re design, positioning, colour, font, wording etc. have been followed. Should goods be faulty or it is agreed that your instructions have not been complied with a full refund, inclusive of delivery costs charged will be made once goods have been returned.